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Nayankumar Vaghela

Director - Product Management

Contact Center Business Unit

Nayan Vaghela, Director of Product Management of Cisco’s Contact Center Business Unit, brings more than 28 years of experience in the telephony and contact center industries to his role where he leads product strategy, solution roadmap, and product lifecycle management across Cisco’s on-premises and cloud contact center platforms. Nayan has worked on the product management team for Cisco Contact Center for over 10 years. Prior to joining Cisco, Nayan led a pre-sales team focused on unified communications and call center solutions for Avaya GlobalConnect in India. Nayan holds a master’s degree in Business Administration in marketing, and a Bachelor of Science degree in Electronics and Communication from Gujarat University, India.

Articles

February 18, 2020

2

COLLABORATION

Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

“I need the business agility, flexibility, and speed of new feature delivery that cloud offers while protecting my contact center investments.” “I need to modernize my customer and agent experiences to remain competitive.” “I need easy access to cloud-based applications that work seamlessly with my…

June 30, 2015

6

COLLABORATION

Small Business – Make it Big with Positive Customer Experience

Last week, I had an opportunity to attend an event for small and medium-sized businesses. It was an amazing experience. The business leaders there shared a passion for their solutions and a desire to take their companies to the next level and “make it big”. In a technology-enabled world, the feature…